frequently asked questions

Can I choose a different font or typeface for personalisation?

What will the soundwave on my Soundwave ring look like?

Do you make fingerprint rings?

What type of metals do you work in?

How much is your postage and packaging for UK orders?

Do you ship overseas?

How do I find out what is happening with my order?

How do I measure for a bracelet?

How do I measure for a ring?

What does hand-stamped mean?

How do I get an impression kit?

How old does my baby have to be for FingerPrint jewellery?

How will my child's print look in the finished jewellery?

I am undecided what to order as my baby's hands and fingers are so small?

Are you able to fit an adult’s fingerprint on a charm?

Can I have prints on both sides of a charm or pendant so that it is double-sided?

What's the difference between a pendant and a charm?

Can I have a name or date put on the back of a charm/pendant or cufflinks?

My son is a teenager, will his feet be too big for a Ten Tiny Toes charm?

Can I have a print from each of my 2 children on one Ten Tiny Toes charm?

Do I need to tell you which hand and footprints to use?

I lost my baby and I have a paper copy of her hand and footprints that the hospital gave me, would it be possible to make jewellery from these?

I have received my Ten Tiny Toes Impression kit and have my taken daughter's hand and footprints, could I scan and email the images over to you and keep the paper prints?

Will the Pandora-Style Charm fit any similar style bracelet?

I'm really pleased with my Fingerprint/Ten Tiny Toes jewellery, I would like to order something else, can I re-order using the same impressions or do I need to retake them?

I would like to order another fingerprint/hand/footprint charm to look identical in every way to the one you previously made for me, can I do this?

I have my Father's handwriting in a Birthday Card, could I have a few words captured on a necklace? It would mean so much to me.

I have placed an order but I would like a replacement impression kit?

I don't like what you've made, can I return it for a refund?

I would love a charm made of my pet's paw print, can you do this?

I would like to buy several Fingerprint/Ten Tiny Toes items as gifts for more than one recipient, do I need to place separate orders?

Do you really make your Fingerprint/Ten Tiny Toes jewellery by hand?